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Dealing With The Emotional Impact Of Customer-Facing Roles

According to recent studies, receiving an increased number of irate or abusive customers has a psychological and emotional impact on customer care professionals. Employees may suffer mentally as a result of customer outbursts, which can lead to depression and an increased risk of health issues. In this talk, we’ll go over some coping mechanisms to minimize the impact that dealing with customers can have on your emotional and psychological well-being.